I would go on live chat and see if they can help you. Have your order number handy.

Thank you it shows shipped but no tracking #

My last order was 14 days from the day I ordered to the day I received it at my door. If your package has shipped, then there is a tracking number on your account (and in an email they should have sent you). You can take the number and plug it into the USPS tracking system and see where it is.

I see you responded to my question about HK 14 to 21 days my order has been showing it was shipped so can I take it they shipped it and if so do you know how many days it takes to receive it after it shows it shipped?