Tower Hobbies outstanding
Recently, I bought a nice little 33" profile electric 3D ARF. Also ordered some micro servos as recommended by Tower. Received the kit and manual stated that sub-micros were needed to complete. I sent an email to Tower and they immediately responded. Tower is crediting me for the wrong servos - I do not have to send them back, and they are correcting their website information on that particular model. Awesome service!
A few years ago I had a fuel pump catch fire while fueling up a nitro airplane. I couldn't see the flames, but I could feel the heat. I immediately smothered the fire with a rag. No damages. So, I sent Tower an email regarding the incident, noting that the on-off switch was not isolated from the pump itself. I didn't ask for anything as the fuel pump was 2 years old and out of warranty. Well, Tower shipped me a brand new pump, free of charge! Now that's service!
I've been buying from Tower for 20 years and they've always treated me right. Good products, good prices, on-time shipping - and they back up their stuff (and take care of mistakes)
Earlier this year I had an issue with a brand new out the of box Millennium Master foam RC Airplane and it appears that the STOCK no-name ESC was not programmed correctly and the result of the maiden flight caused the model to crash do to the erratic nature it shut down the motor and restarted it too close to the ground.
They asked me to ship the model back to them and they sent me a brand new model and they even tested the ESC. Additionally, because of my bad experience and waiting, they sent me a brand new Tactic Radio and Receiver.
Later, since I was still Leary about using the STOCK ESC, they sold me a nice Silver Series 35-AMP ESC for half price!
You betcha Tower Hobby is excellent with their customers.[popcorn]
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