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iTrader talk Discuss specifics about transactions both postive and negative. No bashing allowed, please keep the tone civil with facts.

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Old 10-23-2009, 04:44 AM   #1
colvid
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Awhile back, I sent a receiver in to the repair shop at Spekrum which would not bind. They sent it back and told me to wait 30 seconds(I believe and enclosed another) No charge.

Just sent a DX7 which quit working and I said let me know the cost. Steve sent it back and said the fuse blew and it checked out okay. NO CHARGE.

Have called for problems and speak to people who speak English and are very knowledgeable and helpful.

Larry
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Old 10-23-2009, 06:23 AM   #2
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Originally Posted by colvid View Post
Awhile back, I sent a receiver in to the repair shop at Spekrum which would not bind. They sent it back and told me to wait 30 seconds(I believe and enclosed another) No charge.

Just sent a DX7 which quit working and I said let me know the cost. Steve sent it back and said the fuse blew and it checked out okay. NO CHARGE.

Have called for problems and speak to people who speak English and are very knowledgeable and helpful.

Larry
You mean you didn't have to press one for English?

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Old 10-23-2009, 07:48 AM   #3
Alpea42
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Horizons Spectrum Service people are the greatest.

THE B-2 Worlds most expensive airplane.
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Old 10-23-2009, 04:51 PM   #4
darylm44
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The winter before last I managed to stick my DX7 antenna into the prop at -20*. The antenna vaporized, couldn't even find pieces. Sent it to Horizon with note that it was my fault and I would pay. They replaced antenna and sent it back no charge. They have upgraded a couple of Rx for me - free.

This is the way to make loyal customers.
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Old 10-23-2009, 04:54 PM   #5
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My experience with Horizon/Spektrum has been perfect, to date!

Though I left Hitec when it delayed its 2.4 system, and expected I'd go back one day, I'd never consider it, now, unless Horizon does a 180 (I doubt that will happen).

Ironically, Hitec is very much like Horizon when it comes to customer good-will: nearly perfect!
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Old 10-05-2010, 09:33 PM   #6
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Originally Posted by spad View Post
My experience with Horizon/Spektrum has been perfect, to date!

Though I left Hitec when it delayed its 2.4 system, and expected I'd go back one day, I'd never consider it, now, unless Horizon does a 180 (I doubt that will happen).

Ironically, Hitec is very much like Horizon when it comes to customer good-will: nearly perfect!
I am a Jr Spectrum user, but I think Hitec runs a close second now.
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