Flyzone playmate radio range

[gcedillo]

I got a flyzone playmate small airplane for my 11 yrs. old boy (he already flys an avistar), the kid tried, and the plane went down, motor shut off and plane turned left with no control, landed well, since it is so light glides well.
We checked radio range figuring the motr shutoff may be radio or battery related
but the radio stops working on ground at 3 meters (9 feet).

My LHS told me to bring the plane and either replace it or refund with no problem, just checking how many of you guys had the same problem?

Old adage "check radio range first"