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Old 03-19-2009, 10:22 PM   #1
Angler-Hi
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Default Banana Hobby...NEVER AGAIN!!

So I ordered two planes...two separate orders from Banana Hobby.com on the 10th of this month. I paid an additional $36.00 for 3-day shipping when I ordered the F-35. The site says that orders usually ship between 2-3 days of the order. My Phantom shipped first, and I called to see when my F-35 would ship. The lady in customer service said it would be shipping tomorrow (keep in mind that I made that call on the 12th)! Well I got my phantom yesterday, but no F-35....soooo, I called them this morning and was told that it wouldn't ship until tomorrow!!!!! That's just great!! Now, I will be at the airport on Wednesday morning on my way back to Iraq for another 8 months...my plane will arrive the day I leave!

After I had placed the order and paid for 3-day shipping, I get an e-mail from them saying my plane will ship between 4-7 days!! This is what you get AFTER you place your order, that says 2-3 days it will ship! So come to find out, I was told that my plane was shipped almost 4 days ago, just to ease my nerves...I guess. I don't know for sure. But I don't appreciate being lied to and I'm damn sure not a fan of false advertisement. I called them and told them that this would be the LAST time they get my business. Thanks alot Banana Hobby! But hey...if I die in Iraq I'll have my wife donate my F-35 to Wattflyer...you can rest assured it's still in the box and never flown!!

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Old 03-19-2009, 10:33 PM   #2
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Don't hold back Mike...tell us how you really feel about the transaction . That is bull though, at a minimum good customer service should include not lying to your customers.

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Old 03-19-2009, 10:55 PM   #3
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What a bunch of crumb-bums!

I'm with you, Mike. They just lost any future business I might have given them.

ggggrrrrrrr by proxy!

Please call me John. I came up w/ Max2112 when I thought you were all internet predators after me Lucky Charms!!
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Old 03-19-2009, 10:59 PM   #4
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Well they are on my black list now too, They did you wrong so they can count on not getting any of my business.

YOU WILL NOT DIE IN IRAQ! THAT IS AN ORDER SOLDIER!!!

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Old 03-19-2009, 11:05 PM   #5
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Angler-Hi,
Hate you have to go... but I appreciate you being there. Thank You.

"May the Force be with you..." ~ AMA908064
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Old 03-19-2009, 11:42 PM   #6
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Originally Posted by firemanbill View Post
Well they are on my black list now too, They did you wrong so they can count on not getting any of my business.

YOU WILL NOT DIE IN IRAQ! THAT IS AN ORDER SOLDIER!!!
Yeah! What he said!

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Old 03-19-2009, 11:49 PM   #7
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Originally Posted by Angler-Hi View Post
So I ordered two planes...two separate orders from Banana Hobby.com on the 10th of this month. I paid an additional $36.00 for 3-day shipping when I ordered the F-35. The site says that orders usually ship between 2-3 days of the order. My Phantom shipped first, and I called to see when my F-35 would ship. The lady in customer service said it would be shipping tomorrow (keep in mind that I made that call on the 12th)! Well I got my phantom yesterday, but no F-35....soooo, I called them this morning and was told that it wouldn't ship until tomorrow!!!!! That's just great!! Now, I will be at the airport on Wednesday morning on my way back to Iraq for another 8 months...my plane will arrive the day I leave!

After I had placed the order and paid for 3-day shipping, I get an e-mail from them saying my plane will ship between 4-7 days!! This is what you get AFTER you place your order, that says 2-3 days it will ship! So come to find out, I was told that my plane was shipped almost 4 days ago, just to ease my nerves...I guess. I don't know for sure. But I don't appreciate being lied to and I'm damn sure not a fan of false advertisement. I called them and told them that this would be the LAST time they get my business. Thanks alot Banana Hobby! But hey...if I die in Iraq I'll have my wife donate my F-35 to Wattflyer...you can rest assured it's still in the box and never flown!!

Lots of complaints about that outfit (there attitude seems to be "Banana oil to you, you big t..d.").

Before you leave, file a complaint in its home state with the attorney general for deceptive OR unfair trade practices-intent is irrelevant!

Be careful over there!
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Old 03-20-2009, 02:13 AM   #8
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Originally Posted by Angler-Hi View Post
But hey...if I die in Iraq I'll have my wife donate my F-35 to Wattflyer...you can rest assured it's still in the box and never flown!!
We have few enough good RC guys already, you do your best to stay safe over there and THANK YOU.

Where in Iraq are you heading? My best friend is stationed over there right now; his name is Matt Brothers. He flies EDF's and a few others too, maybe you'll run into him
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Old 03-20-2009, 04:06 AM   #9
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Banana hobby is peeled off my list.


Mike N

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Not just the parts you like.
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Old 03-20-2009, 05:01 AM   #10
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Thanks guys. Sorry about my last statement...I was getting angry all over again while typing that post. Mad Monkey, I'm headed back to Ash Shura, about 2 hours south of Mosul. What unit is your friend in, and where is he?

Mike

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Old 03-20-2009, 12:45 PM   #11
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Originally Posted by Angler-Hi View Post
Mad Monkey, I'm headed back to Ash Shura, about 2 hours south of Mosul. What unit is your friend in, and where is he?

Mike
He's in the 66th Transportation Co. It's been a bit since we've talked and I can't remember where he's based now... IIRC he's not too far from Baghdad.
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Old 03-20-2009, 01:55 PM   #12
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Well I hope he's staying safe, and comes home soon friend.

Mike

The best teacher in the world is experience...now go fly something already
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Old 03-23-2009, 03:06 AM   #13
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Originally Posted by Angler-Hi View Post
Well I hope he's staying safe, and comes home soon friend.

Mike
Thanks

I just talked to him tonight, he's in Tallil.
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Old 03-23-2009, 03:09 AM   #14
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Originally Posted by MadMonkey View Post
Thanks

I just talked to him tonight, he's in Tallil.
I've heard of it, but never been. Next time you talk to him, ask him what FOB he's based out of. I'm based out of Q-West, not too far from Diamondback and Marez (both fobs).

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Old 03-23-2009, 06:57 PM   #15
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sounds like they are selling products they don't have on the shelf to send out! Not good business. I haven't bought from them and it looks like I wont either!

Thanks for your service to our country and God Bless!!

I don't have the key to success..but I know how to pick the lock!
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Old 03-23-2009, 09:18 PM   #16
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Originally Posted by Fatcat1 View Post
sounds like they are selling products they don't have on the shelf to send out! Not good business. I haven't bought from them and it looks like I wont either!

Thanks for your service to our country and God Bless!!
No worries friend. Thanks.

Mike

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Old 03-24-2009, 05:20 PM   #17
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You should write about this over at RCG, too ... Pete from Banana Hobby reads and responds to posts there all the time, and folks deserve to know what BH was pulling.



My screenname is PerlAddict, as in Practical Extraction Report Language. Not the shiny little beads that oysters spit out. - Dave
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Old 03-24-2009, 07:15 PM   #18
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Originally Posted by PerlAddict View Post
You should write about this over at RCG, too ... Pete from Banana Hobby reads and responds to posts there all the time, and folks deserve to know what BH was pulling.
Thanks Dave.

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Old 03-24-2009, 07:38 PM   #19
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Thanks Dave...just did it!! I did a search on banana hobby over on RCG and all kinds of negative threads came up. Did you know that they had 10 BBB complaints on them last month ALONE!! I'm obviously not the only guy with crappy customer service.

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Old 03-24-2009, 07:40 PM   #20
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Maybe they should change their name to "Manana Hobbies". seems appropriate. On the same note, I placed an order with another on line hobby store for a DX6i about three weeks ago. They listed it as BO at the time of order ..so I cant be too upset. At the same time I placed an order for and EDF combo 70mm fan &motor. Was told I should have recieved it last Friday. Not here yet...
Is this some form of epidemic with low stock, foriegn suppliers, shipping backlog or what.
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Old 03-24-2009, 07:57 PM   #21
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Originally Posted by capn chaos View Post
Maybe they should change their name to "Manana Hobbies". seems appropriate. On the same note, I placed an order with another on line hobby store for a DX6i about three weeks ago. They listed it as BO at the time of order ..so I cant be too upset. At the same time I placed an order for and EDF combo 70mm fan &motor. Was told I should have recieved it last Friday. Not here yet...
Is this some form of epidemic with low stock, foriegn suppliers, shipping backlog or what.
Well Pete's reason for all the crappy service is, "they moved". I don't care what you did...why should I have to pay for it with piss poor customer service? I could understand if they were under new management or something, but come on!

Did you get a tracking number or do you have to beg for one like I had to?

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Old 03-24-2009, 08:09 PM   #22
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No tracking number, nothing to go on but a Pay Pal reference.
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Old 03-24-2009, 08:16 PM   #23
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Originally Posted by capn chaos View Post
No tracking number, nothing to go on but a Pay Pal reference.
I would go on RCG and talk to Pete directly. He's on right now.

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Old 03-24-2009, 08:19 PM   #24
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In addition to the above two issues, EDF fan combo and DX6i , I have been trying to get customer service to replace faulty 70mm fan (wont mention any names but it was a bad spinner that lunched the fan at break in process) I finally received a reply by email that "someone" would contact me within two days. 5 days later I resent the original email along with the reply that "someone would contact me within two days" attached. Three days later received an email that someone would contact me within....Yup! two days!! ROFLMAO!!
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Old 03-24-2009, 08:21 PM   #25
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Sorry, didnt see your post until after my last....Capn Chaos clear....standing by on RCG
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