Slow or NO DELIVERY

[old grump]

Has anyone used AERO BALSA, I ordered an autogyro from them on 3/17/2012 (that was 14 days ago) TRACKING # ONLY SAYS IT WAS SHIPPED on march 22nd. THAT'S ALL the info i get from USPS. THE OLD GRUMP

[rcers]

Old Grump - I am wondering if there is an issue with your address?

You have posted issues with:

• 2/27 Heads Up (three threads)
• 7/11 with Advantage Hobby

Do other orders you place have issues getting there?



Sounds like there may be an address issue to me?


Mike

[old grump]

Still NO SCOUT from AERO BALSA ,NOW it's two weeks , got tracking number ,all it say's is departs sort on march 22nd . Talked to USPS service department, they say it's out for delivery?? Emailed AERO BALSA two days ago,no reply. Is it only me,my last two orders have been nothing but trouble.THE OLD GRUMP

[rcers]

So OLD GRUMP - did you see my question or did you just come to express concern?

[old grump]

YES they have my address right. USPS is useless. OLD GRUMP

[old grump]

IT's now 15 day's All USPS say's Is they can' find it ,the label may have fallen off. AERO BALSA said if it don't show up by Friday they will ship one again. I hope they use UPS THIS time. THE OLD GRUMP

[Old Fart]

Try Lone Star balsa some time. If they can find my office at the airport, they can find anyone

[hayofstacks]

Funny, I have gotten over 50 things from usps, and I have never had a single package lost. Both ups and fed ex I have lost several and had them damaged.

Sounds like there is only one constant in all of your threads. I can guarentee it wasn't heads up fault, except for the missing peice, which you had in your hands the next day. Even though you didn't contact them, trough practically clearvoiance, they were still able to get it to you, the next day. And you still have a problem with them.

As amatter of fact, heads up had my package in utah, from florida, within two days. Every time. What was your issues with them again?

[old grump]

It's 18 days now ,USPS say's ,(the shipping label might have fallen off ) AERO BALSA said they will send a SCOUT,AGAIN IF the first one doesn't show up by APRIL 6th. I SURE HOPE SO. THE OLD GRUMP

[bbqflyer]

Hey guys, there's a reason he's called "OLD GRUMP!" cut him some slack! lol

[old grump]

USPS said they will call back. They never did. AERO BALSA said they would send a SCOUT if it doesn't come by 4/6 it didn't . OLD GRUMP

[old grump]

It's 21 days now USPS won't do anything ? AEROBALSA say's HE will send another SCOUT. Some day i hope. THE OLDER GRUMP

[rcers]

Glad you feel better posting here. That's all that matters.

USPS won't do anything for you - as you were not the shipper. By the way neither with UPS, FEDEX, or any other shipper.

The person who pays the money to ship has to make the lost claims and file for compensation (if it was insured).

I still think - since you have so many delivery issues with different vendors there is an issue with your shipping address.

Mike

[old grump]

I Never had a shipping problem before in the 50 + years in RC. MY address is very easy to find, many ,many deliveries with no problems. For some strange reason USPS screws up again and again the last two orders. I hope to one day get a SCOUT delivered. THE OLD GRUMP

[kyleservicetech]

Originally Posted by rcers

Glad you feel better posting here. That's all that matters.

USPS won't do anything for you - as you were not the shipper. By the way neither with UPS, FEDEX, or any other shipper.

The person who pays the money to ship has to make the lost claims and file for compensation (if it was insured).

I still think - since you have so many delivery issues with different vendors there is an issue with your shipping address.

Mike

I'm not certain exactly how this works with smaller packages delivered through UPS, FEDEX, USPS and similar shippers.

But before retiring, there was a BIG difference in shipping terms for truck delivered expensive, heavy circuit breakers that can weigh near 1000 pounds each, and cost well north of $10,000 each, without their electronic controls. The control cost can double that.

We had FOB shipments (Free On Board) with different designations, FOB Origin, and FOB Destination.

FOB Destination is where the factory owns the equipment until it's delivered to the receiving dock of the customer. Any damage claims, and the factory got it corrected. (This costs extra on the shipping charges)

FOB Origin is where the customer owns the equipment the second it leaves the FACTORY shipping dock. Any damage claims, the customer has to work it out with the shipper. I got a lot of calls on damage claims with this type of shipment, and had to explain to the customer just how this process worked. It was not fun. Had to refer a lot of unhappy customers to our Supervisor when things got out of hand. (Think about a trailer load of $$$$ breakers that got double stacked by the shipper, when the shipping crates are plainly marked DO NOT DOUBLE STACK. It was not hard to have a $100,000 damage claim.)

Interesting enough, this shipping information is covered in detail when the customer places the order for one or more of these high voltage breakers.

Take a look:
http://freightsavingstips.com/2010/0...es-f-o-b-mean/

[rcers]

Yea I was not speaking of FOB - but the common shippers like UPS USPS, FEDEX all have to deal with the shipper for refunds, insurance claims etc.

Here is the USPS claim form. As you can see you have to have the shipping receipt - something the buyer does not have...

http://about.usps.com/forms/ps1000.pdf

I used to ship dozens of orders of PC and printers every single week to customers 23 years ago in a job - and the shipper is the one with the task at least with FedEx, USPS and UPS (who we used) when stuff goes missing or damaged.

Of note for the year I was doing that job - FedEx only lost One shipment they were never able to find. They beat the crap out of stuff - but it got there!

Mike

[old grump]

THE SCOUT FINALLY CAME , WOOPY, NICE KIT & it's made in USA. THE OLD GRUMP