WattFlyer RC Electric Flight Forums - Discuss radio control eflight

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-   -   Help Lost Motor (https://www.wattflyer.com/forums/showthread.php?t=49915)

Gohmer 09-10-2009 07:49 PM

Lost Motor
 
Will you please make a thorough search for my motor that I sent to you around the first week in August? After several phone calls last week someone looked without opening any likely packages or even knowing the correct return address on my package for the first part of their search.

Return address on the computer printed label is:
SRK Inc.
320 NW 4th Street Suite 200-#222
Faribault MN 55021

Packing slip is enclosed with that company name and a description of the contents.

I have another one to send and two more to purchase.

Thanks,
George

Flyboone 09-15-2009 04:14 PM

Hi I talked to our returns department and I believe them to be in contact with you now. The problem was that you did not fill out a returns request and just shipped the motor back. That can greatly delay the returns process.

Jason

Gohmer 09-15-2009 06:45 PM

Thanks
I was told that it absolutely wasn't there, nothing could be done. Delay I can live with. Perfunctory attempt to find an expensive motor can greatly delay my next order.

Gohmer 09-17-2009 03:45 PM

Patience
 
Quote:

Originally Posted by Flyboone (Post 642642)
Hi I talked to our returns department and I believe them to be in contact with you now. The problem was that you did not fill out a returns request and just shipped the motor back. That can greatly delay the returns process.

Jason

No contact yet from your returns department since I started this topic. I just talked to Andrew and returns person is not available.

Have you found my motor?

Don Sims 09-17-2009 06:16 PM

George, I think Jason is at NEAT so it may be a few days before he replies.

Flyboone 09-22-2009 04:17 PM

Hello,
Just got back from NEAT Fair. You'll want to contact Rachel at 615-732-7216. She will be the one to work this to a resolution.

Thanks,
Jason Cole

Bill G 09-26-2009 11:57 PM

Gohmer's probably tired of explaining the situation. Does this mean that when he calls Rachael that she will be informed of the situation? Case number?


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