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Old 01-29-2009, 11:23 PM   #3
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Location: Dallas, TX, USA
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Thank you for taking the time to address this. Unfortunately I would be unable to supply the case number as I've already deleted the email response from my computer. My original emailed request was sent at 11:26PM EST on 1/23/09. Reply was received sometime on the 28th. I can supply you with the email address I used if that would help trace the case number down.

The customer service rep that did reply was very helpful and did answer my question.

As I mentioned this is not the first time this has happened to me in recent memory. The last time I was not under any time pressure so the delay was more of an annoyance to me than a problem.

I'll be in touch as soon as I can remember to call from work. I am on the road all day as I own a small automobile transporter company.

Mike N

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