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When do you send a transmitter in for service?

Old 03-22-2011, 08:45 PM
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Grasshopper
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Default When do you send a transmitter in for service?

Just curious, is there a time period when you should send in a transmitter for service? Specifically, my DX7. I've not had any problems with it, but I bought it used several years ago and don't know if there are updates that should be made, general service or tuning etc.
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Old 03-22-2011, 08:48 PM
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JetPlaneFlyer
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Never even heard of a Tx being 'serviced' if there is no fault... What would they do?.. change the oil and filter

Steve
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Old 03-22-2011, 08:54 PM
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Originally Posted by JetPlaneFlyer View Post
Never even heard of a Tx being 'serviced' if there is no fault... What would they do?.. change the oil and filter

Steve
I didn't know if there were software/firmware updates that might get rid of some known "bug". Same as sending in receivers for the newest firmware.
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Old 03-22-2011, 08:58 PM
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Having said that.. Tx's used to quite often suffer from corrosion of the battery wiring, specifically the black wires: http://bmfamid.co.uk/Docs/Black%20Wire%20Corrosion.pdf

i'm not sure if this is still the issue it once was?

You can check this yourself though, no need to send the Tx away.

Steve
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Old 03-22-2011, 08:58 PM
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NJSwede
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Have you checked the service bulletins?

http://www.spektrumrc.com/Products/S...ProdId=SPM2731
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Old 03-22-2011, 09:00 PM
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Originally Posted by NJSwede View Post
Have you checked the service bulletins?

http://www.spektrumrc.com/Products/S...ProdId=SPM2731
Thanks NJ,

I checked them recently. Mine doesn't even have that second sticker their picture points to.
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Old 03-22-2011, 09:54 PM
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Send it in Tom, they do a very thorough check on them. We just got Mason's 9303 from Horizon with the repair completed as well as a complete systems check. I don't think it ever hurts to have the pro's look at it just to make sure.
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Old 03-22-2011, 09:56 PM
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Originally Posted by Grasshopper View Post
Thanks NJ,

I checked them recently. Mine doesn't even have that second sticker their picture points to.
The photo is confusing.. The sticker with the 'PID' number is not on the back of the Tx, it's actually to be found under the battery.. remove the battery cover, lift out the battery and there it should be.

Steve
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Old 03-22-2011, 10:07 PM
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Originally Posted by JetPlaneFlyer View Post
The photo is confusing.. The sticker with the 'PID' number is not on the back of the Tx, it's actually to be found under the battery.. remove the battery cover, lift out the battery and there it should be.

Steve
I did remove the battery to look. Not there.
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Old 03-22-2011, 10:08 PM
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Originally Posted by firemanbill View Post
Send it in Tom, they do a very thorough check on them. We just got Mason's 9303 from Horizon with the repair completed as well as a complete systems check. I don't think it ever hurts to have the pro's look at it just to make sure.
I think I might just do that Bill. Better safe than sorry.
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Old 03-22-2011, 10:26 PM
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Originally Posted by Grasshopper View Post
I think I might just do that Bill. Better safe than sorry.
Yeah and it sure gives you a renewed since of assurance in your equipment.
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Old 03-22-2011, 11:12 PM
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Originally Posted by firemanbill View Post
Yeah and it sure gives you a renewed since of assurance in your equipment.
Probably a false one IMHO.. In the main Electronic equipment tends to be very reliable but if an electronic component is going to fail it usually does so without warning and cant be detected 'in advance'. That's why you dont get stuff like TV's and DVD players 'serviced'.. There are no 'servicable components' within!

Most likely they will give it a clean, blow out any dust, and charge you $50 for the privalage... or maybe I'm just cynical (in fact there is no maybe about it, I am cynical)

But seriously.. I'm sure if Spektrum recommended that their gear was regularly 'serviced' they would tell you so in the manual... i've checked, it says nothing about 'servicing' other than in relation to fault repairs.

Steve
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Old 03-23-2011, 02:25 AM
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Sent my DX6i to Horizon to replace a broken trim switch. They replaced it and three others plus replaced both gimbals. All I read said I could replace it on my own but the PC board plugs were so tight I broke a wire removing one. Glad I sent it in and will from now on. Didn't take long and they made all repairs and checks FREE.

swimmer
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Old 03-23-2011, 03:26 AM
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There is an age old maxim that starts with the words "If it ain't broke..."
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Old 03-23-2011, 04:39 AM
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If it aint broke, give it to an oakie....he'll find a way!

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Old 03-23-2011, 07:42 AM
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I'm with the " If it ain't broke" brigade on this one. Up until I bought my 6i tx last year I was using my trusty old Futaba Challenger bought when I started flying R/C back in 1988. It was used full time up to the arrival of the 6i without any issues and is still in full working condition. Never had the back off it let alone a "service" I bet there are many stories like mine.
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Old 03-23-2011, 08:08 AM
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Originally Posted by swimmer View Post
Glad I sent it in and will from now on. Didn't take long and they made all repairs and checks FREE.

swimmer
swimmer,
That would be, i assume, because it was still under warantee (unlike the one that's subject of this thread)... Very good service none the less, but still not a reason to send your Tx in if there was no fault IMHO.
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Old 03-23-2011, 04:32 PM
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Default Out of Warranty DX6i Repaired FREE

Originally Posted by JetPlaneFlyer View Post
swimmer,
That would be, i assume, because it was still under warantee (unlike the one that's subject of this thread)... Very good service none the less, but still not a reason to send your Tx in if there was no fault IMHO.
You are incorrect but only because I did not mention the age of my DX6i in my original post. My DX6i is at least three to four years old and is way out of warranty. If I hadn't broken a trim switch I would not have sent it in. Replacement of the gimbals is something I did not think about but considering the yanking and cranking that this mechanical part of the tx is exposed to maybe they should be replaced every so often. As to why they repaired it free I don't have an answer only that Horizon has always provided excellent service whenever I needed anything. I gladly would have paid them for the repairs but I really appreciate them doing it for free.

By the way, broken trim switches are common on Spektrum transmitters as you can see for yourself by "searching" on the RCG forum. Horizon replaces them with a more "robust" component as they call it.

I agree. If it "ain't" broke leave it alone but mine was broken and Horizon repaired it to what I consider like new condition. Fixing it for free when I did not expect it was icing on the cake.

swimmer

Last edited by swimmer; 03-23-2011 at 06:43 PM.
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Old 03-23-2011, 04:59 PM
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Need to separate firmware updates (BIOS) as transmitters and protocols get more sophisticated from any non-sealed electrical components. Even the analog transmitters I have from 30 years ago that I have sealed potentiometer for varying electrical resistance. That said, the mechanical movement of all transmitters may benefit from a little lubrication on the gimbal movement once in a while or adjustment if you notice it binding.

So I agree... If it it ain't broke don't fix it!



Clint
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Old 03-23-2011, 07:03 PM
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Modern economy seems to make most electronics disposable by default. Not always but it's pretty common.

i.e. An item might cost $200, and minimum service is $99, plus shipping, plus if they find it needs labor and/or parts.
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Old 03-23-2011, 07:36 PM
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I'm not sure they would do much to really benefit ya, except for peace of mind of course.
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Old 03-23-2011, 07:58 PM
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Originally Posted by swimmer View Post
You are incorrect but only because I did not mention the age of my DX6i in my original post. My DX6i is at least three to four years old and is way out of warranty. ......
That's outstanding service!.. Of course it could not be taken for granted that they would always do repairs for free, they arent a charitable institution after all.

Steve
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Old 03-23-2011, 09:43 PM
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Originally Posted by JetPlaneFlyer View Post
That's outstanding service!.. Of course it could not be taken for granted that they would always do repairs for free, they arent a charitable institution after all.

Steve
They just repaired my Son's 9303 for free too! Best customer support in the industry!

http://www.wattflyer.com/forums/showthread.php?t=60940
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Old 03-24-2011, 03:30 AM
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Originally Posted by firemanbill View Post
They just repaired my Son's 9303 for free too! Best customer support in the industry!

http://www.wattflyer.com/forums/showthread.php?t=60940
Forgot to mention, Horizon did not charge me return postage. The repair was made in the time quoted on their repair website.

swimmer

Allan

Last edited by swimmer; 03-24-2011 at 04:41 PM.
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